Your Station
Tap a station to see staffing, menu, prep notes, and what to watch out for. If you're unsure where to go, find the floor lead at the volunteer table.
🌭Grill Station▾
Knights of Columbus + 1 SMES helper for plating
- →KofC handles cooking — they bring their own propane setup.
- →SMES helper preps buns + condiment table, plates served orders.
- →Hand off plated orders to runner; runner walks them to register for tally.
- →Pre-orders (PAD) get pulled from the Pre-Order Pickup table — names listed.
🥤Drinks Station▾
1 volunteer (2 during peak waves)
- →Open coolers are pre-stocked at start of shift; restock from backup bins between waves.
- →Ice rotates from cooler to cooler — keep cans submerged at least halfway.
- →Empty cans/bottles into recycling bin behind your station, not into the garbage.
- →Track approximate inventory each break (rough count is fine — full count at end of day).
🍿Snacks Station▾
2 volunteers (popcorn + cotton candy each take 1 person)
- →Popcorn: machine warm-up takes ~10 min before doors open. Make small batches; refill bags on demand.
- →Cotton candy: refill sugar between every 6-8 cones. Wipe drum monthly — er, after the day's done.
- →Chips/candy: pre-bagged, just hand over. No prep.
- →Cup of Noodles: pour boiling water, hand to guest with a fork. Water kettle is at the back of the station.
💵Register / Square▾
1-2 volunteers
- →Cash drawer starts at $200 in mixed bills + coins. Count and confirm at start of shift.
- →Square: open the SMES Concession profile. All items pre-loaded. Just tap the item, then accept payment.
- →Reconcile every 90 minutes: count cash, note total in the shift log, hand off to floor lead for safekeeping in the lockbox.
- →End of day: full cash count + Square close-out. Hand totals to the floor lead.
Day Schedule
What guests will ask
Can I get a refund?
Refunds are case-by-case. Direct to the floor lead — they have discretion. We do not refund at the register without lead approval.
Do you take credit / debit / Apple Pay?
Yes — Square POS handles all card types including tap-to-pay. Cash also accepted. No cheques, no e-transfer at the booth.
Is there a gluten-free / vegan / dairy-free option?
Limited. Chips, candy, and bottled drinks are most reliable. The grill items are not allergen-friendly. We did not bring full alternatives — be honest with the guest, point them at the snacks station.
Can my kid have water for free?
We sell bottled water at $1 to recover cost. There's a public water fountain inside Holy Cross — direct to the lobby. It is fine to give a free water to a clearly distressed athlete; use judgment.
Where are the bathrooms?
Holy Cross main building, ground floor lobby. Map is at the volunteer table.
I need a break — what do I do?
Tell your station partner you're stepping away. If you're solo, signal the floor lead; they'll cover for 5 min. Don't leave a station unstaffed.
Someone wants to pledge / donate cash on the spot
Absolutely — direct them to fundraising.infinitea.ai on their phone, or take cash + a note (name + amount), hand to register volunteer. They'll log it as a general-fund donation.
End of Day Checklist
- 1All stations: count remaining inventory, note in shift log
- 2Register: full cash count, Square close-out, both totals to floor lead
- 3Snacks: turn off popcorn + cotton candy machines, unplug, let cool
- 4Drinks: drain coolers if water-logged, recycle empty bottles + cans
- 5Grill: KofC handles their own breakdown — say thank you
- 6Tents + tables: fold and stack at the loadout zone
- 7Trash: bag and consolidate at the dumpster behind HC main building
- 8Lost & Found: anything left behind goes to the school office
- 9Floor lead does final walk-through + signs off with HC site contact